Troubleshooting Citrix Netscaler using Auto Support Service

Citrix Auto Support (formerly known as Taas – tools as a service) is focused on making the support of Citrix environments as easy as possible. It can automatically detect problems by uploading a support file exported by your Citrix environment, the Netscaler VPX appliance in our case.

First, login to your Netscaler virtual device and goto System – Diagnostics and press the Generate support file link in the right pane.

The Diagnostic Page

The Diagnostic Page

Press the Run button and wait Netscaler to create a compressed file. Save the file and open up a browser to http://taas.citrix.com.

TaaS Web Page

TaaS Web Page

Login to your Citrix account and upload the export file.

Upload

Upload

Your file will be analysed by the Citrix Auto Support Service.

Analysis

Analysis

After a few minutes a diagnostic report will come out, with helpful information about the health status of your Netscaler device.

Health Report

Health Report

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