Citrix Auto Support (formerly known as Taas – tools as a service) is focused on making the support of Citrix environments as easy as possible. It can automatically detect problems by uploading a support file exported by your Citrix environment, the Netscaler VPX appliance in our case.
First, login to your Netscaler virtual device and goto System – Diagnostics and press the Generate support file link in the right pane.
Press the Run button and wait Netscaler to create a compressed file. Save the file and open up a browser to http://taas.citrix.com.
Login to your Citrix account and upload the export file.
Your file will be analysed by the Citrix Auto Support Service.
After a few minutes a diagnostic report will come out, with helpful information about the health status of your Netscaler device.